"Since 1973, when Honda introduced the first four-stroke outboard marine engine in the United States, we have been a leader in technology,"
Honda Marine announced that it has received the four-stroke outboard engine Customer Satisfaction Index (CSI) Award for 2005 from the National Marine Manufacturers Association (NMMA). Presented at the International Boat Builders Exhibition (IBEX), the event marks the second consecutive year that Honda Marine has secured the honor.
The CSI Award recognizes companies that actively measure customer satisfaction to pursue continuous improvement. Recipients have achieved and maintained an independently measured standard of 90 percent or higher in customer satisfaction during the past year, based on customer surveys. Honda Marine's outboard engines were recognized for their fuel-efficiency, reliability and quietness-at-cruise, three evaluating criteria important to consumers.
"NMMA's 2005 recognition is further testament to Honda Marine's commitment to operational excellence as well as superior product performance," said John Fulcher, senior manager, Honda Marine. "From automobiles to power equipment to marine outboard engines, Honda extends its proud legacy of technological innovation and leadership."